Guest Service Mgr Level V
Company: Lowes Foods
Location: Boone
Posted on: October 4, 2024
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Job Description:
Overview: It's an exciting time to join Lowes Foods In addition
to being part of a family-owned and growing company, we offer great
pay and excellent benefits including Medical, Dental, and Vision,
401K and Pension Plan, a discount for shopping, paid time off,
weekly pay, and more Ensure consistent and memorable guest
experiences through the superior show quality and guest service by
training and demonstrating the four priorities (Safety,
Friendliness, Show and Efficiency), evaluating, and coaching hosts
responsible for applying them. Supervise and perform all functions
related to sales related assets. Responsibilities: 1. Observe,
evaluate, and coach hosts to deliver friendly, superior guest
service which focuses on show.2. Maintain measurement plans and
reports to evaluate host, financial and operational
effectiveness.3. Conduct training needs assessments to identify
performance gaps and provide necessary coaching and feedback.4.
Deliver on-the-job training (OJT) programs and materials.5. Drive
measurement based continuous improvement of OJT.6. Select, train
and develop Guest Service Leaders.7. Assess the Friendliness and
Show aspects of each department, identifying performance gaps and
other training needs. Provide feedback and partner with the store
management team to deliver solutions.8. Manage training activities
(OJT, online, etc.) and assess the support needed to drive
organizational effectiveness. Provide feedback and partner with the
store management team to deliver solutions.9. Manage the hiring
processes including sourcing and candidate management. Work with
the store management team to ensure interviewing, onboarding and
training processes follow established guidelines.10. Complete,
review, and maintain all training documentation including OJT, new
hire and performance documentation.11. Works with Store
Manager/Director to ensure that a schedule is written to provide
the desired level of guest service within established labor
guides.12. Process guest orders, including performing functions of
cashiers or guest service clerks.13. Perform guest service desk
functions as needed.14. Ensure that an accurate daily cash count is
completed.15. Ensure bank deposits are completed daily according to
policy.16. Monitor and analyze audits according to company
guidelines.17. Monitor and enforce all Front Porch policies related
to Asset Protection and Shrink Control.18. Ensure the security of
the office and store funds.19. Maintain supplies needed for Front
Porch according to budget. Qualifications: 1. Strong communication
and partnering skills.2. Knowledge and application of operations
within a retail environment.3. Demonstrated ability and willingness
to learn multiple tasks and technical requirements of the job.4.
Knowledge and application of the principles of differentiated
learning.5. Leadership experience with direct reports.6. Ability to
read and understand information and direction.7. Ability to work
well with others.8. Ability to lift 25 lbs. occasionally and 15
lbs. constantly.9. Must be at least 18 years old.10. Ability to
stand for extended periods of time.11. Demonstrate successful use
of math skills.12. Ability to work well with computers.13.
Knowledge of Front Porch operations.14. Ability to work shifts
during peak times (such as 10-7) at least 3-4 days per week.
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Keywords: Lowes Foods, Huntersville , Guest Service Mgr Level V, Hospitality & Tourism , Boone, North Carolina
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