VETERINARY ASSISTANT
Company: Banfield
Location: Greenville
Posted on: October 19, 2024
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Job Description:
The Veterinary Assistant supports the veterinarians and
veterinary technicians in ensuring quality veterinary care for all
pets, advocates for pets, educates clients on all aspects of pet
health, and ensures a safe and effective hospital
environment.ESSENTIAL RESPONSIBILITIES AND TASKSLive and exemplify
the Five Principles of Mars, Inc. within self and team.Act as the
extra eyes, ears and hands for the veterinarian and veterinary
technician to ensure the best quality pet care and to maximize the
veterinarian's and veterinary technician's productivity.Communicate
with veterinarian, veterinary technicians and all other associates
to maintain the flow of patients.Provide professional, efficient
and exceptional service at all times. This includes performing or
preparing procedures that do not require veterinarian or veterinary
technician assistance, completing preparatory work for other
procedures, ensuring that clients and pets are comfortable in the
hospital, and monitoring hospitalized or surgical pets as allowed
in the state practice acts.Educate clients about Optimum Wellness
Plans, preventive care, pet health needs, hospital services and
other issues.Obtain relevant information and history from clients
and maintain proper and complete medical charts.Ensure the safety
of pets, clients and associates by utilizing safe restraining
techniques, following standard protocols, and maintaining clean,
sterile and organized treatment areas, exam rooms and labs.Assist
with surgery as applicable.Utilize technical skills to the fullest,
within state practice acts and as outlined in the NAVTA guidelines
for veterinary assistant skills and duties.Mentor other
paraprofessionals in the hospital.Other job duties as assigned.THE
FIVE PRINCIPLESQuality - The consumer is our boss, quality is our
work and value for money is our goal.Responsibility - As
individuals, we demand total responsibility from ourselves; as
associates, we support the responsibility of others.Mutuality - A
mutual benefit is a shared benefit; a shared benefit will
endure.Efficiency - We use resources to the full, waste nothing and
do only what we can do best.Freedom - We need freedom to shape our
future; we need profit to remain free.HIRING QUALIFICATIONS
COMPETENCIESLeadershipAction OrientedCustomer FocusListeningPeer
RelationshipsPersonal Learning FunctionalEnsure medical
qualityEffective communicationDrive for resultsFunctional
SkillsPriority SettingCAPABILITIES AND EXPERIENCE (CAN DO)Ability
to multi-task- Manages multiple tasks at one time; quickly and
accurately shifts attention among multiple tasks under distracting
conditions without loss of accuracy or appearance of
frustration.Communication skills - Reads, writes and speaks fluent
English, using appropriate grammar, style and vocabulary. Correctly
spells commonly used English words and job specific terms.
Demonstrates exceptionally strong written and verbal communication
skills.Organizational ability - Demonstrates a systematic approach
in carrying out assignments. Is very orderly and excels at cutting
through confusion and turning chaos into order.Problem solving
skills - Demonstrates a strong ability to identify, analyze and
solve problems. Translates problems into practical solutions.Client
service skills - Consistently ensures the team provides the client
with attentive, courteous and informative service. Gains and shows
personal satisfaction from delivering great service.Intellectual
ability - Accurately and consistently follows instructions
delivered in an oral, written or diagram format. Can provide
directions.Mathematical ability - Ability to add, subtract,
multiply and divide, and to compute rate, ratio and percent;
ability to convert units of measurement.Computer skills -
Comfortably and confidently uses a computer and specialized medical
software, as well as Microsoft Outlook, Word and Excel.ATTITUDES
(WILL DO)Initiative - shows willingness and aptitude to take
appropriate steps in finding solutions to problems; presents
options and ideas to enhance current processes or procedures. Takes
on additional responsibility when both big and small tasks need to
be done.Integrity - Firmly adheres to the values and ethics of
Banfield Pet Hospital. Exhibits honesty, discretion, and sound
judgment. --- Cooperativeness - Willing to work with others,
collaborating and compromising where necessary; promptly share
relevant information with others.Flexibility - Is open to changing
situations and opportunities and is willing to perform all tasks
assigned.Independence - Able and willing to perform tasks and
duties without supervision as appropriate.Tolerance for Stress /
Resiliency - Maintains a positive "can do" outlook, rebounds
quickly from frustrations and unpleasantness, and maintains
composure and friendly demeanor while dealing with stressful
situations.SPECIAL WORKING CONDITIONSAbility to work at a computer
for long periods of time.Ability to be confident around pets (i.e.,
dogs, cats, birds, reptiles, etc.)Client needs and work volume may
often require more than 40 hours per week to complete essential
duties of this job. This position requires special hours including
working weekends and evenings.Must have mental processes for
reasoning, remembering, mathematics and language ability (reading,
writing, and speaking the English language) to perform the duties
proficiently.The noise level in the work environment is moderately
high.Requires sufficient ambulatory skills in order to perform
duties while at hospital.Ability to stand, walk, stoop, kneel,
crouch, and climb as well as manipulate (lift, carry, move) up to
50 pounds. --- Requires good hand-eye coordination, arm-hand-finger
dexterity with the ability to grasp, and visual acuity to use a
keyboard and operate equipment.Specific vision abilities required
by this job include close vision, distance vision, color vision,
peripheral vision, depth perception, and ability to adjust
focus.Associate is routinely exposed to a variety of pets that may
bite or scratch, and on occasion, exposed to anesthesia, radiation,
biological hazards and medication/controlled substances.EXPERIENCE,
EDUCATION AND/OR TRAININGCertificate of completion from a NAVTA
approved Veterinary Assistant program, or the equivalent
combination of education, training and experience that provides the
required knowledge, skills, and abilities. High School Diploma or
equivalent preferred.Must be able to perform all required skills of
NAVTA approved veterinary assistant programs at a level in which to
aid in the efficiency of the practice.Must be at least 18 years old
to perform duties involving radiography (x-ray) and exposure to
radioactive substances.One year related experience required with
customer service preferred.
Keywords: Banfield, Huntersville , VETERINARY ASSISTANT, Healthcare , Greenville, North Carolina
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