HVAC Truck Base Service Manager
Company: Johnson Controls
Location: Charlotte
Posted on: October 7, 2024
Job Description:
Build your best future with the Johnson Controls team!As a
global leader in smart, healthy, and sustainable buildings, our
mission is to reimagine the performance of buildings to serve
people, places, and the planet. - Join a winning team that enables
you to build your best future! Our teams are uniquely positioned to
support a multitude of industries across the globe. You will have
the opportunity to develop yourself through meaningful work
projects and learning opportunities. We strive to provide our
employees with an experience, focused on supporting their physical,
financial, and emotional wellbeing. Become a member of the Johnson
Controls family and thrive in an empowering company culture where
your voice and ideas will be heard - your next great opportunity is
just a few clicks away!What we offer
- Competitive base salary and a comprehensive bonus program.
- Three weeks paid vacation in a calendar year/holidays/sick
time/three PTO days in a calendar year.
- Comprehensive benefits package including 401K, medical, dental,
and vision care - Available day one. -
- Extensive product and on the job/cross training
opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Providing Scheduling and management support.
- JCI Employee discount programs (The Loop by Perk Spot)Click on
this link to learn more about JCI: What you will doResponsible for
Service customer account leadership, including Labor and Material
growth and execution of the Service business, for the team's
customer base. Drives profitability and productivity of the team.
Manages customer relationship development and satisfaction.
Responsible for employee development and retention and for safety
program compliance.How you will do itSets and monitors goals for
customer account gross margin delivery and profitability, including
Planned Services Agreements and Labor & Materials (L&M) work.
Drives L&M growth through Technicians and Team Leads. Leads the
execution efforts of assigned Service business to include
warranty-related customer issues.Responsible for procuring and
mainlining fleet and tools inventory.Ensures consistency of
delivery systems through supervision and audits of Technicians,
Customer Service Agent and others who are part of the service
delivery process.Reviews and approves all L&M
quotations.Responsible for budgeting, forecasting, accounts
payables/receivables.Responsible for maintaining appropriate
staffing levels to accommodate existing and new business needs,
hiring, training, and transitioning new employees as well as the
day-to-day performance of the service team, conducts formal
performance reviews, and all related issues.Responsible for safety
performance and program compliance.What we look
forRequiredTechnical school training or equivalent experience in
the HVAC or building controls industry.Three or more years of
management experience in a similar service deliverable
environment.To be successful in this position you must have a
passion for leading people as the teams are comprised of a diverse
workforce with union and non-union employees.Strong technical
ability and to prioritize work activities for the team, scheduling,
and lead a diverse team.Strong interpersonal, customer service,
negotiating skills.Demonstrated competence in writing and verbal
communication skills.Basic financial accounting
experience.Demonstrated proficiency in MS office products and basic
Windows environment.PreferredDiploma in Electronic or Mechanical
Systems.Five years prior experience in the HVAC or building
controls industry.Five plus years in a service management role
directing a similar service deliverable team
Keywords: Johnson Controls, Huntersville , HVAC Truck Base Service Manager, Executive , Charlotte, North Carolina
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